Report a copyright issue

What we need from you

The more precise your report, the faster we can act. Please include:

• A description of the photo you believe was used without permission
• Where you saw it on ZooTrack: a link to the species page, or the name of the species and the zoo
• A link to your original, or another way for us to see that the work is yours
• A statement that you are the rights holder, or that you are authorised to act on their behalf
• Your name and an email address we can reply to

What we do

1. We confirm receipt within two working days.
2. If the report is clear, we take the photo offline straight away, before deciding anything else. We would rather remove a photo too quickly than leave an infringement online.
3. We tell the uploader which photo was removed and why, so they can respond.
4. Uploaders who repeatedly infringe lose the right to upload photos.

Reporting from the app

If you already use ZooTrack, you can report a photo directly from the species page: open the photo and choose Report, then Copyright violation. Those reports go to the same place and are handled with the same urgency.

If you are the uploader

Removal is not an accusation. If you believe your photo was taken down in error, reply to the message you received and tell us why the photo is yours. We will look at it again and put it back if we got it wrong.